Returns

For all purchases, we grant you a legal right to return the goods within 14 days of receipt

RETURN COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER

Return Process : How to

 

Here are the steps to complete your return :

Girl in a jacket
Take a photo to show that the rug is undamaged
1
Contact us about your return request
2
Package your rug without folds
3
Attach the return label to your package
4
Take a picture as proof of proper packaging
5
Send the images to us via email
6
Ship your package
7
Refunds will be processed after verification of the returned goods
8

 

1. Take a photo to confirm the new and immaculate condition of the rug before its return.

2. Contact our customer service team via the Mark & Day client space.

3. Prepare the product: The rug must be returned in its original packaging, rolled up without any folds..

4. Ensure the shipping label is securely attached to prevent it from detaching during transport.

5. Photograph the rug carefully packaged and protected as confirmation of its correct packaging.

6. Email us the photos and the tracking number associated with your return.

7. Use a tracked shipping method and send your rug back to the following address:

    MARK & DAY Plot 4

    Aviation Park West,Target Rd

    East Parley Christchurch

    BH23 6EA ,United Kingdom

8. Refunds will be processed once the receipt and inspection of the returned items are confirmed.

 

To be eligible for a full refund, the product must not have been used and must be returned without stains or damage.

Additional charges may apply if the item is not returned in its original condition.

  

IMPORTANT :

It is essential to follow each of these steps carefully to ensure your return is processed correctly.