FAQS

SHIPPING AND DELIVERY

Mark & ​​Day works with different logistics companies. You will find an overview here.

As soon as your order has been shipped, you will receive a shipping confirmation from the carrier, including the package number and a tracking link. It will allow you to check the status of your delivery without any problem at any time.

In our online store markandday.co.uk , only orders placed with a delivery address in mainland United Kingdom can be processed. Please go to the Mark&Day online store in the corresponding country for deliveries to another country:

  • Preparation time for your order: within 24 hours on working days.
  • Carrier delivery time: 3 to 7 working days.

You will only be able to modify the delivery address of your order if it has not yet been shipped.

Go to your customer area, “My orders” section.

RETURN

For all purchases, we grant you a legal right to return the goods within 14 days of receipt

RETURN COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER

Return Process : How to

 

Here are the steps to complete your return :

Girl in a jacket
Take a photo to show that the rug is undamaged
1
Contact us about your return request
2
Package your rug without folds
3
Attach the return label to your package
4
Take a picture as proof of proper packaging
5
Send the images to us via email
6
Ship your package
7
Refunds will be processed after verification of the returned goods
8

 

1. Take a photo to confirm the new and immaculate condition of the rug before its return.

2. Contact our customer service team via the Mark & Day client space.

3 . Ensure the shipping label is securely attached to prevent it from detaching during transport.

4. Ensure the shipping label is securely attached to prevent it from detaching during transport.

5. Photograph the rug carefully packaged and protected as confirmation of its correct packaging.

6. Email us the photos and the tracking number associated with your return.

7. Use a tracked shipping method and send your rug back to the following address:

    MARK & DAY Plot 4

    Aviation Park West,Target Rd

    East Parley Christchurch

    BH23 6EA ,United Kingdom

8. Refunds will be processed once the receipt and inspection of the returned items are confirmed.

 

To be eligible for a full refund, the product must not have been used and must be returned without stains or damage.

Additional charges may apply if the item is not returned in its original condition.

  

IMPORTANT :

It is essential to follow each of these steps carefully to ensure your return is processed correctly.

It is not possible to carry out a live exchange. You will first need to return the rug received to us, then place a new order, if you wish.

If you think that the logistician sent you the wrong reference, or that your rug suffers from a defect, then we invite you to send us some photos of the best possible quality, of the rug received.

Ideally an overview, a close-up and a photo of the label on the back of your rug; so our quality department will be able to get back to you quickly with a response.

Unfortunately, production errors can never be completely ruled out despite careful quality controls. And no package is safe from a mishap during delivery.

If you notice a problem in the product delivered to you, then we invite you to send us some photos of the best possible quality of said glitch; so our quality department will be able to get back to you quickly with a response.

For more information, Contact Us

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